Return & Refund Policy

At Beauty Depot Store, we want our customers to shop with confidence. This Return and Refund Policy explains the conditions for returning eligible products, how to request a return, who pays return shipping costs, and how refunds are handled.

1. Return Window

Beauty Depot Store accepts eligible return requests within 30 calendar days of the delivery date, subject to the conditions outlined in this policy.

To request a return, contact our customer service team within this period and follow the instructions provided.

The return window begins on the delivery date, not the date the order was placed.

A return request is subject to the eligibility conditions described below. This policy does not limit any rights you may have under applicable consumer protection laws.

2. Return Eligibility

For a product to qualify for a standard change-of-mind return, it must generally meet the following conditions:

The return request is submitted within the applicable return window.
The product is unused and unopened.
Original seals remain intact where applicable.
The product is returned in its original packaging.
All included accessories, inserts, and other supplied items are included.
Proof of purchase, such as an order number or order confirmation, is provided.

Because beauty and skincare products may be subject to hygiene and product-safety considerations, opened, used, or unsealed products are generally not eligible for change-of-mind returns unless required by law or otherwise expressly stated by Beauty Depot Store.

These restrictions do not automatically exclude products that were supplied incorrectly, arrived damaged, or are defective. Such cases will be assessed separately.

3. Products Not Eligible for Change-of-Mind Returns

Unless applicable law requires otherwise, the following products are generally not eligible for return solely because a customer has changed their mind:

Opened, used, or unsealed beauty and skincare products.
Products that have been contaminated or damaged after delivery through improper handling.
Products that do not meet the applicable return conditions.
Products returned without the required order information or in a condition inconsistent with the return requirements.

If you receive an incorrect, damaged, or defective product, please contact us so that we can review the issue and advise you of the appropriate resolution.

Any mandatory consumer rights or legally required exceptions take precedence over this policy.

4. How to Request a Return

All standard returns are handled by mail. Please follow these steps.

Step 1: Contact our customer service team.

Email sales@beautydepotstore.com with the subject line “Return Request”.

Include the following information:

Your full name.
Your order number.
The product you wish to return.
The reason for the return.
Photographs where relevant, particularly if the product arrived damaged or was supplied incorrectly.

Step 2: Receive return instructions.

Our team will review your request and confirm whether the product qualifies for return. If approved, we will provide the applicable return address and instructions.

Step 3: Prepare the package.

Package the eligible product securely and include the information requested by our team. Please use suitable packaging to help prevent damage during transit.

Step 4: Mail the return.

Send the approved return to the address provided by Beauty Depot Store. We recommend retaining proof of postage and tracking information until the return has been resolved.

Please do not send a return to an unconfirmed address. Contact us first so that your return can be directed to the appropriate location.

5. Return Shipping Costs

For eligible change-of-mind returns, the customer is responsible for the return shipping cost.

Customers should arrange and pay for the return shipment using the instructions provided by our customer service team.

If Beauty Depot Store sends the wrong item, we will cover the applicable return shipping cost for the incorrectly supplied product.

If you receive an incorrect item, contact us before mailing it back. We will explain how the error will be corrected and how the return shipping cost will be handled.

Other issues, including damaged or defective products, will be reviewed individually in accordance with applicable law and our obligations to the customer.

The original shipping charge is generally non-refundable for a change-of-mind return, except where required by law or where Beauty Depot Store expressly agrees otherwise.

6. Damaged, Defective, or Incorrect Products

If your order contains the wrong product or an item arrives damaged or defective, please contact us as soon as reasonably possible.

Email sales@beautydepotstore.com with:

Your order number.
The name of the affected product.
A clear explanation of the issue.
Photographs of the product and packaging, where relevant.

If we confirm that we sent the wrong item, we will cover the applicable return shipping cost and advise you of the next steps.

For damaged or defective products, we will review the circumstances and explain the appropriate resolution. Depending on the circumstances and applicable law, this may include a refund, replacement, or another legally required remedy.

Please retain the affected product and its packaging until we have advised you how to proceed.

7. Refund Approval and Processing

Once an authorized return has been received and inspected, we will notify you whether the refund has been approved.

For approved returns, refunds will generally be issued to the original payment method.

We aim to initiate approved refunds within 5–10 business days after receiving and assessing the returned product. Your payment provider or financial institution may require additional time to make the funds available in your account.

If your refund has been approved but has not appeared within the expected timeframe, contact our customer service team and include your order number.

8. Refund Amount

For an approved change-of-mind return, the refund generally covers the purchase price of the eligible returned product, excluding the original shipping charge and any non-refundable charges that were clearly disclosed before purchase, subject to applicable law.

For orders that qualified for free shipping, any adjustment associated with a return will be handled according to the terms disclosed at checkout and applicable law. We will not impose undisclosed charges.

Where Beauty Depot Store supplies the wrong item, we will review the order and arrange an appropriate resolution. Any refund or shipping-cost adjustment will be handled in accordance with the circumstances and applicable law.

Beauty Depot Store does not charge a restocking fee for approved returns under this policy.

9. Exchanges

If you would prefer a different product, contact our customer service team to ask whether an exchange is available.

Exchanges are subject to product availability and approval. If an exchange is unavailable, our team may explain the applicable return procedure and how to place a new order.

Any additional product cost or shipping charge will be disclosed before an exchange is finalized.

10. Order Cancellations

If you need to cancel an order, contact us as soon as possible after placing it.

We will make reasonable efforts to cancel orders that have not yet entered fulfillment or been dispatched. However, cancellation cannot be guaranteed once an order has progressed through processing or has been handed to the carrier.

If an order has already been dispatched, you may need to follow the applicable return procedure after delivery, subject to this policy and applicable law.

Any refund due following an approved cancellation will be issued to the original payment method, subject to applicable law and the status of the order.

11. Contact Us

For return requests, refund questions, or assistance with an incorrect order, contact Beauty Depot Store using the details below.

Business name: Beauty Depot Store
Business address: 4869 W Washington BlvdLos Angeles, CA 90019, USA
Customer service email: sales@beautydepotstore.com
Business phone: [INSERT PHONE NUMBER, IF AVAILABLE]

Please include your order number in all order-related correspondence so that we can identify your purchase and assist you efficiently.

Thank you for choosing Beauty Depot Store. We appreciate your business and are committed to handling eligible return and refund requests clearly and fairly.